eComm Support Specialist
Tomlinson’s Feed is Central Texas’s source for the highest quality pet food and supplies. Locally owned and operated for 75 years, Tomlinson’s mission is to make pets healthy and people happy, whether through offering the healthiest products or best customer experience.
The Role
We’re looking for a communicative and analytical multitasker to provide world-class service to our online customers and assist daily dispatch operations. And, we have awesome customers. Read on for testimonials…
This is a part-time role responsible for online customer service and assisting with driver dispatch on weekends.
The Ideal Candidate Is…
Your Primary Responsibilities
Your primary responsibilities are to
Your performance will be measured by average first response time and customer satisfaction.
Ongoing duties will include:
You will report to and work closely with the Director of Digital Operations, as well as the Delivery Operations/Online Customer Service Coordinators and Brand Director. This is an in-person part-time position based in our Corporate Office, located in Central Austin, with the possibility of going remote at some time in the future
Why Tomlinson’s?
Our job is to make pets healthy and people happy, which is pretty dang fulfilling. In addition, perks include:
Required Skills and Experience
A Word from our Customers
We *love* our customers, and our customers love us. Here are just some of the awesome “thank you’s” we hear from customers every day:
“I absolutely love Tomlinson's. I messaged about getting my email address updated on my account and received a response within five minutes or so which was amazing! I also tremendously appreciate the free same day delivery. These reasons and more are why I continue to support Tomlinson's! Y'all are great!” – Denise P.
“Love Tomlinson's and have for many years! Thank you for being here. Have always had great service with awesome friendly people there. Really appreciate the delivery, thank you!” – Brigette H.
“Service was prompt. Love the flexibility on when to pick up. Love how easy it was & that there weren’t a bunch of unnecessary steps. Y’all have always been helpful & good to my pets for years. Thank you!” – Andrea D.